Per-Incident Support

Per-Incident Support 2018-06-14T17:49:36+00:00

Website support as you need it, when you need it

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Prefer just paying for the website support or server support as needed? WSM’s per-incident support provides hourly support services to businesses who want to engage for as little as 2 hours of billable time. We can help you troubleshoot, diagnose, configure, optimize, develop, or enhance your website, application, or server when you need it.

Need help quickly? We offer same-day expedited service and off-hours support for critical needs (rate premiums apply).

How We Can Help

You can engage with as little as 2 hours of billable time, for a wide range of support services including:

Website and server performance tuning, optimization, functional testing, penetration testing

Firewall configuration, remote access settings, security settings, FTP accounts and other utilities

Install and configure SSLs or other server and application utilities

Install and configure Google Analytics or other website stat scripts and packages

Website version and plug-in version updates including WordPress, Drupal, Joomla, Magento, osCommerce, X-Cart, PHP-BB, vBulletin and all custom application upgrades

Website, database, application and server error diagnostics and resolution

Custom server configurations (Windows, LAMP, WAMP) including cloud server setup and configuration

Multi-server setups with load balancing, separate DB servers and clustering

Hourly programming and application development services, including custom script development, database development, API development

Interested in monthly support or maintenance instead? Check out our plans!

Order Per-Incident Support

Comprehensive, expert level technical support at flexible hourly billing terms and budget-friendly rates. Same day expedited service and off-hours staff for critical support requirements (rate premiums apply).

 


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